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Find answers to common questions and get support
Search tips, filters, and browsing help
Making and managing reservations
Payment methods and refund policies
Managing your account and children
Messaging providers and notifications
Safety features and verification
Find a program you like, select your preferred date and time, choose which child is attending, and complete the secure checkout. Many programs offer instant booking, so you can confirm immediately.
We accept all major credit cards (Visa, Mastercard, American Express) and debit cards. All payments are processed securely through our platform.
Refund policies vary by provider and are displayed on each program listing. Generally, cancellations made 48+ hours in advance receive a full refund. Check the specific program for details.
Providers can achieve different verification levels: Basic (email verified), Verified (background check completed), Insured (insurance verified), and Elite (all verifications plus track record). Look for verification badges on profiles.
Our support team is here to help you with any questions or issues.