Trust & Safety

Your family's safety is our top priority. Learn about the measures we take to create a trusted community of providers and families.

Provider Verification Tiers

Look for verification badges on provider profiles. Higher tiers indicate more thorough verification.

Basic

Email verified
Profile reviewed
Terms accepted

Verified

Background check completed
Identity verified
References checked

Insured

All Verified checks
Liability insurance verified
Business licensed

Elite

All Insured checks
Excellent track record
High parent satisfaction

How We Keep You Safe

Background Checks

Verified and Insured providers undergo comprehensive background screenings through our trusted partner Checkr.

Secure Payments

All payments are processed through our secure platform. Your financial information is encrypted and never shared with providers.

Reviews & Ratings

Read authentic reviews from other parents. Only families who completed a booking can leave reviews.

Reporting System

Easily report concerns or issues. Our trust and safety team reviews all reports and takes action when needed.

Safety Tips for Parents

Always read reviews and check verification badges before booking
Message providers with any questions before committing
Review cancellation and refund policies
Trust your instincts - if something feels off, contact us
Keep all communication and payments on the platform
Report any concerning behavior immediately

Report a Concern

If you experience any issues or have concerns about a provider or program, please let us know immediately. Our Trust & Safety team reviews all reports.

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